iNET FAQ

Q: What’s iNET?

iNET is a Learning Management System (LMS) used to provide a web site where students can download resource materials and interact with activities established by their courses’ instructors.

Q: How do I use iNET?

Users, both students and faculty, access iNET via a web browser (Mozilla, Firefox, Netscape, Internet Explorer, etc.) on any platform (Sun workstation, PC, Mac) with Internet access. Login to iNET, you will need to provide your username, and then provide your password. After your successful login, you will get a screen that lists all your courses that you’re enrolled in.

Q: How do I navigate within iNET?

iNET is organized as a web page per course, with a front greeting page. There are generally three columns on a page; the left and right columns generally offer automatically-generated information, with the large middle column used for the course content prepared by your Instructor. When the browser cursor hovers over something clickable, you will often see an informative box pop up to confirm what clicking there will perform.

You enter a course by finding its listing at the left of the screen, under My Courses, and clicking on the name. If you do not see your course listed, ask your instructor if it has been created yet in iNET. If you add a class late, there is a possibility that you were not enrolled in the class when everyone else was enrolled. Also, some cross-listed courses may appear under a different name.

Your browser’s forward and back buttons will often work fine, unless you try to resume a form submission! There is a locator sequence near the top left part of your screen, which begins with INET (i.e. the iNET front page). Any part of this sequence (save the last) is clickable, to get you back to an earlier page.

When you are finished, please click on Logout and, if you want to hide your username from the next user of that browser, exit the browser

Q: iNET isn’t displaying any of my courses. What’s wrong?

If you logged in successfully (as indicated by your name appearing in the top right corner) but no My Courses listed, it is probable that either none of your instructors have their courses on iNET yet, or that you’re not added as a student yet. This latter possibility often happens during the drop/add period, until the enrollment stabilizes. The best thing to do is to ask your instructors to add students again.

Q: Can I bookmark a course and access the course from the bookmark?

Yes. Of course, you will be asked to login but then you will be placed at the bookmarked page.

Q: What can I do when my web browser doesn’t work right with iNET?

If you have enabled Cookies, Java-script, and Pop-ups, and still have problems, next check for any firewall or web proxy that might be running on your computer. We have seen both Norton and Zone-Alarm firewalls, and the Privoxy filtering proxy, cause problems. Also, older versions of web browsers may not handle CSS HTML correctly, resulting in lines overlaying each other.

Q: Do I have the latest of Java?

Make sure that you have the latest version of Java installed on your computer. Even if you think that you have the latest version click the link on the home page to see or you can click here.

Q: What’s my username and password?

To look up your username go to the Student E-mail Directory. Your password is the first three letters of your last name in CAPS and the last four digits of your SSN# or StudentID#. It is case sensitive so make sure that you have it on for your password.

Q: iNET won’t let me login. What could be the problem?

You must give the same username and password that you give for your Iowa Central email account. To look up your username go to the Student E-mail Directory. Your password is the first three letters of your last name in CAPS and the last four digits of your SSN# or Student ID #. It is case sensitive, so make sure that you have it on for your password. The system is case sensitive. If your problem persists, please contact the Helpdesk at 866-895-2456 leave a detailed message and the Help Desk will respond within 24 business hours.

You can also send an e-mail to HELPDESK@iowacentral.com or submit a trouble ticket at http://des.iowacentral.com:8080/hesk/ico.asp. Please be as descriptive as possible in when leaving any type of message.

Make sure that you have the latest version of Java installed on your computer. Even if you think that you have the latest version click the link on the home page to see or you can click here.

Helpful Hint: Make sure your popup blocker OR Web proxy/Web Accelerator is turned off or allows pop up’s from the class link you are provided from the helpdesk.

Q: How do I check my grades?

To check your grades, click on the WebAdvisor button located in the top row of button. Now choose the term that you’re in. Choose the course that you want to check your grade in. You will now see your grade for the course that you’re enrolled in.

Q: Can I control the feedback I get while taking an online quiz/test?

No, because it’s already set on what kind of feedback you get.

Q: How do I send a email to other students in my course?

You can send email to an individual by clicking on that person’s name in the Participantslisting. This requires that your browser handle the mailto function.

You can use the Quickmail link on your course page, once you clicked on the link, you now click on the Compose link which will allow you to select which subset of the course participants are to be sent email.

Q: How do I enable Java?

Although iNET itself does use Java application programs, Java is also used by the Netlabs courses. To enable Java:

  • Internet Explorer
    On the Tools menu, select Internet Options. Click the Security tab. Click theCustom Level button. Under the Java section, make sure that Java is not disabled.
  • Mozilla Firefox
    On the Tools menu, select Options. Click the Web Features option/tab. Now put a check mark in where it says Enable Java.

Q: How do I enable session cookies?

Our Web pages uses temporary storage elements called “cookies” to keep track of who you are from page to page. You must enable cookies. To enable cookies:

  • Internet Explorer
    On the Tools menu, select Internet Options. Click the Privacy tab. Click theAdvanced button. Under the Cookies section, make sure there is a checkmark next toOverride automatic cookie handling and Always allow session cookies. Then click OK and then click OK again. Close out the browser window and open a new one.
  • Mozilla Firefox
    On the Tools menu, select OptionsClick the Privacy option/tab. Click the plus icon next to Cookies to expand it.. Now put a check mark in where it says Allow sites to set cookies. Leave all the other settings at their default in this area. Close out the browser window and open a new one.

Q: Who do I contact if I have problems?

You can contact the Iowa Central College Online help desk 7am-8pm CST at 866-895-2456 leave a detailed message and the Help Desk will respond within 24 business hours.

You can also send an e-mail to HELPDESK@iowacentral.com or submit a trouble ticket at http://des.iowacentral.com:8080/hesk/ico.asp. Please be as descriptive as possible in when leaving any type of message.

Q: How many courses use the live online labs? (Netlabs)

Most all classes after Cisco Networking do use the Netlabs for the live online Labs. 12-13 classes out of 22 total classes use the live lab setup.

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